~ Result of the Training ~

"Some things are not meant to be..." That's what I realized after my five-day pre-employment training at eTelecare. I was not able to make it. I failed because I went to a battle unprepared or rather I decided to enter a new profession without considering what should I possess to be an effective call center agent. I believe the factors below are the reasons why I failed:

• Lack of Idea/Experience on Customer Service. My work experience is more of paper works and teaching which is not closely related to customer service.
• Poor Sales Strategy. I never been to marketing or sales so I thing thats bad in my part. I applied for Technical Support Representative but the final role play assessment is either Sales or Customer Service (taking orders). Can't you imagine that?
• Acquired Comminication Skills is Not Yet Fitted for a Call Center Agent. I'm used of speaking in front of a crowd since college such as debates, presentation and of course my teaching career however, it is entirely different if you are a call center agent. CRM companies are so strict when it comes to pronounciation and accent. You need to be familiarized with American English and accent, as well as speak it. It was crapped coz I havent learned phonetics way back college. Too bad! Our trainer said, I need to work on with my long e sound.

I already felt during the first day the possibility of not making it. However, I wanted to finish the training coz I want to learn or at least have an overview what's on CRM industry. Although I was not hired by eTelecare, I'm grateful coz I've learned a lot from them. I believe the knowledge and skills I acquired from the five-day training equipped me for the basic essentials to become an effective call center agent. I'm not giving up, I'm a starting a new career and failure at the beginning is part of it. Like what the saying goes: "Failure is only a postponement of success". Well, I'll miss my co-trainees. In the short time we've together, a warm friendship was built. Let's keep in touch guys! Etelecare gave us  our allowance before the final assessment. After the result was unveiled my co-trainee and new friend, Leah and I went for a shoe shopping. We bought ourselves a pair of white sandals as our remembrance from the allowance we got out of the five-day training. Isn't that great?

~ I met She of the Bravejournal Community ~

Ladies, how about that huh?! I already met one of my friends in this community in person! Its really exciting! I also look forward to meet the others. It so happened that She works at the same building at Eastwood where my final assessment for the five-day pre-employment training was held.  I hope to develop a deeper friendship with She soon. I'm glad we've met!

Til here! GOD BLESS to everybody!

hi salva,
okey lang yan as what u said u've learned a lot of things from that training and maybe thats the only beginning of your next career diba??at least now you know what department you need to improve.

Hi Salva, ay nabasa ko lang dito na, you failed pala sa new venture mo for a job. I am sorry to hear that, many better opportunities awaits you pa naman, so don't let it bother you ah. Ok lang, pag subok lang yan, next time around baka tyambahin ka, swertihin ka na. We can't always win eh, ganon ang buhay. Anyway, hang in there, and be possitive lang, some things will come your way eventually, na like you said "baka some things nga are not meant to be or to happen". Oh, how nice naman that you and She met, good for you. At least may possitive naman sa buhay mo ngayon na you found more friends . May your friendship flourish, and last, good luck .

Hi Salva, sori medyo late t'ong ni request mo heheh sana magustuhan mo :)


ingat lagi sis and God Bless you always!
isipin mo na ang lahat ay mga pagsubok lamang diba? Good luck sa lahat!

ay yong isa na red x eto sya uli ope it works

Sorry to hear about that news Salva, you're right, it's just not meant to be. I'm sure there are other things that's in store for you. About their requirement regarding pronunciation and accent, I've talked to quite a few call center agents based in the Philippines and I can tell the moment I talk to them that they're Filipinos since they have what it's called a 'Filipino accent and way of speaking English'. Keep us updated and I'll keep my fingers crossed that you find your dream job. :)

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